Refund Policy

Please note that we do not offer free returns. Return shipping costs are paid by the customer.

Returns

Can I return my order?

Yes. If you are not satisfied with the items you ordered, you can return them within 30 days of receipt.

To be accepted, the return must meet the following conditions:

  1. The item is returned with all its parts and in its original packaging, in the same condition in which it arrived.
  2. The item shows only normal handling. Damage caused by careless handling is not accepted.
  3. Items for which hygiene is important have been thoroughly cleaned before they are returned.
  4. Any defect must be reported to us immediately after receipt.
  5. We may charge the customer for shipping costs.
  6. Returns are processed within 7 working days. If the conditions are met, we will confirm the return within this period.

We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of our own.

How do I return my order?

If your order meets the conditions above, please start the return as follows:

  • Send an email to info@grace-evelyn-naples.com
  • Include the following in your email:
    • Order number
    • Reason for the return
    • A photo of the item if it is damaged
    • Your first and last name
    • Your address

We will then reply with the return address. Please never send a return to the sender address on the package; we will send you the correct address once you have contacted us. You, the customer, are responsible for the shipping costs of the return.

Right of cancellation

As a consumer, you have the following right of cancellation if you buy for purposes that are not mainly related to your business or profession.

Cancellation period

The cancellation period is 14 days from the day on which you, or a third party named by you who is not the carrier, received the last item of your order.

Because we work with a fully automated system, orders are processed as soon as they are placed. We therefore cannot stop a shipment once it is on its way, so a refund is only possible after you have received the goods and returned them to us.

To cancel, please inform us (Grace & Evelyn Naples) with a clear statement, for example by email to info@grace-evelyn-naples.com, that you wish to cancel your order. The cancellation is complete once we have received the goods. The cost of returning the goods is paid by the customer.

Orders that are already in transit

Because our goods are shipped from Asia, transit times can be longer, which is outside our control. If your order is already on its way to you, it can no longer be cancelled. Please wait until you have received it and then return it to us. You are welcome to let us know in advance that you want to cancel.

To make your return as fast as possible, please send us the shipping confirmation (tracking number) of your return.

Refunds

If you cancel your order, we will refund all payments we have received from you, except delivery costs (and except any additional costs resulting from choosing a delivery method other than the cheapest standard delivery we offer). We will do so without delay and no later than 14 days after we have received both your cancellation notice and the returned goods. We will use the same payment method you used for the original purchase, unless we have expressly agreed otherwise with you. You will not be charged any fees for this refund.

All returns are sent to our central warehouse in Asia at the customer's expense.

Contact

Grace & Evelyn Naples (Ell-Products&More)
15311 Vantage Parkway West, Atrium I
Houston, TX 77032
United States
Email: info@grace-evelyn-naples.com

This address is not a return address. Please email us first to receive the correct return address.